AutoZone Auto Parts

The crew at AutoZone on 17th have been great to work with over the last year or so. Today an employee (Gary) really went above and beyond to make sure we were taken care of. I usually bounce between the different parts places in town depending on availability, but these guys have definitely earned my loyalty! I highly recommend them for anyone looking for top-notch customer service and parts.

Gary C was super helpful when I needed to exchange for the correct part after a different person sold me the wrong part and I couldn't find the receipt. I was a little snappy because I was having a bad day, however, he was still super nice and even made a few jokes to put me at ease. It was a pleasant experience on a not so good day.

Initially I had really good service at this store and had made a lot of purchases and had gotten really good assistance until one day when my key was stuck in the pickup and I went in to get an ignition key lock switch as a replacement and I had called ahead to see if they had it in stock or if I needed to buy it online I was told by a young man that it was on the shelf in stock. When I arrived to pick up this part the gentleman waiting on me wanted to argue with me about my selection it was trying to tell me and tell me the wrong part even though I have 35 years of mechanical experience I know what it is that I need and I know what was on the picture did not match what I needed. So I have left the store and have gone to another AutoZone nearby and we'll do my business there. Do not respond I don't remember who it was I just remember his tattoo on his left arm and I don't care!

I had a terrible experience at this AutoZone. I went in needing help with finding brake pads and rotors for my car, and the employee who was supposed to assist me was busy talking on his AirPods the whole time. He was completely ignoring me and was more interested in his phone conversation than providing me with any help. It was extremely unprofessional and made me feel like my business was not valued at all. I will definitely not be returning to this location and I would advise others to seek out a different auto parts store where the employees actually care about their customers.

Mainly shop here on the weekends and normally this store is Great and does a superbomb job!!!! But lately when I go in on the weekends, like this past one there is one person working the counter.... Not sure if there are others but this Employee moves like the Sloths off Zootopia, only they don't have conversations with someone else on wireless ear buds. The person in front of me just wanted headlights and the guy, believe the employee's name is Barry or Garry, had to ask 2 or 3 times for the guys vehicle information... THE GUY HAD THE HEADLIGHT BULB IN HIS HAND!!!!! I admit I wasn't the kindest to this employee but he was super slow and took forever with every task. I've never seen a more braindead guy work at a front counter. I'm giving this review a 3 star rating since normally when I come in I'm helped and leave very satisfied!!!! But lately when this Employee is working, I want to tear my hair out and I hope he get better training or finds a job that he doesn't have to work with people

Such poor customer service we left bewildered and laughing about it. Went in for an idler PULLEY. We literally had the old one in hand and showed it to the gentleman at the counter and said " we need a new one of these" He told his female coworker to have us "look at the mat, they will know what size they need" This didn't just confuse us but his co worker as well , as she walked around the store for 5 minutes trying to find this mysterious mat. The guy then wandered off to the back of the store to look for God knows what. Finally it dawned on us that they were trying to find a pulley PULLER. It was no surprise that the gentleman didn't understand our request, as he had airpods in and was having a loud personal conversation on the phone the entire time he was "helping" us. When the female sales person finally came back to the front I pulled her aside, showed her the pulley again and said, "we don't need to rent a tool, we need a new pulley, can you please just look up the part in the computer?" She was nice but still completely confused. She typed "idler pulley" into the computer and then selected PULLER KITS and then just shrugged and said " I guess we can't look those up but he's still in the back looking for it" LOOKING FOR WHAT???? She then also wandered off, leaving us standing there wondering what in the world was going on. The guy in the back could be heard going through boxes and still laughing and talking loudly on the phone. We just looked at each other and walked out of the store. We then went to the O'Reilly's on Woodruff. Showed them the pulley, they asked the year, make, model ( you know, the normal response you get at an auto store) and they had the part to us in under 5 minutes and even price matched AutoZone for the hassle we encountered there. So unless you want to feel like you accidentally ingested bath salts and are losing your mind, avoid the 17th st. AutoZone and go see Jonathan at O'Reilly's, he was absolutely fantastic.